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SMART SOLUTIONS. REAL RESULTS.Thats how we roll.

SINCE 1999,

Growing Stronger Through Service, Partnerships, and People

H.C. Ducusin Inc. was established in 1999 with a clear vision: to provide professional telesales and direct sales services to leading banks and financial institutions. What began as a small team has steadily grown into a trusted outsourcing partner, known for its commitment to quality, performance, and people. Over the years, the company has expanded its services to include telesales, customer portfolio management, personal loans, and nationwide booth sales, building long-term relationships with clients and helping thousands of customers access financial products. Today, HCDI moves ahead with the same commitment that has defined it from the start - dedication, trust, and the drive to create opportunities for growth.

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The Principles That Guide

VISION

The Tomorrow We’re Building

To be the premier partner for local banks and financial institutions, revolutionizing credit card and loan sales through innovative outsourcing solutions. We envision a future where our collaboration enhances financial accessibility and literacy in communities, driving growth and prosperity. By combining technology, expertise, and commitment to excellence, we aspire to set the industry standard for operational efficiency and customer satisfactions.

MISSION

What We Do Everyday

Our mission is to empower local banking and finance institutions by providing exceptional sales business process outsourcing services. We are committed to enhancing operational efficiency, driving revenue growth, and delivering solutions that meet the unique needs of our clients. Through integrity, innovation, and a customer-centric approach, we strive to foster financial inclusion, provide meaningful employment opportunities, and improve the lives of our employees. By building a supportive and inclusive workplace, we aim to cultivate a dedicated workforce that contributes to the success of our clients and creates lasting partnership within industry we serve.

Core Values

What We Stand By

These principles shape the way we work every day—guiding our decisions, strengthening our partnerships, and defining how we grow as a teamand as a company. 1. Integrity 2. Customer- centricity 3. Innovation 4. Collaboration 5. Excellence 6. Respect

Leadership Team

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HECTOR C. DUCUSIN

President & CEO

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HEIDI P. DOLOR

Managing Director

Pasig City Site

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AVELINA DELA LUNA

Finance and Human

Resources Head

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MARIA CHERIST C. POSTRERO

Operations Manager,

Quezon City Site

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EMIE GUZMAN

Operations Manager,

Completion

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SAM BULLAG

Operations Manager,

Cross-sell

INDUSTRIES WE SERVE

Bridging traditional and digital finance

Over the years, H.C. Ducusin Inc. has partnered with institutions across the financial sector, from long-established banks to new digital players. Our adaptability allows us to support a wide range of customer needs while maintaining consistent results.

Traditional Banks

established institutions offering credit cards, loans, and a full suite of financial products.

Digital Banks & Fintech

Online-first players bringing modern, accessible banking solutions to customers.

TESTIMONIALS

What our clients say about working with us.

How has our partnership helped your business or team achieve its goals?

Our partnership with HCDI has been instrumental in helping us reach our business goals. Their support has helped us achieve stronger results, and their commitment and flexibility make it easier for our team to deliver and remain aligned with our goals.

Kimberly H. Carpio

Team Head | SDCM Alternative Channels | BPI

What has been your experience working with HCDI?

Working with H.C. Ducusin Inc. has been seamless. Their team consistently delivers on performance targets while maintaining the professionalism and accuracy required in the banking industry. Communication is clear, and they respond quickly to any process changes or campaign updates.

Credit Card Head

Ortigas Team

How has our partnership helped your business or team achieve its goals?

By handling critical parts of our loan processing with accuracy and timeliness, HCDI has helped us reduce turnaround time and improve client satisfaction. Their adaptability has been a major advantage in hitting our KPIs.

Loan Operations Supervisor

Hemady Team

What has been your experience working with HCDI?

Working with H.C. Ducusin Inc. has been seamless. Their team consistently delivers on performance targets while maintaining the professionalism and accuracy required in the banking industry. Communication is clear, and they respond quickly to any process changes or campaign updates.

Credit Card Head

Ortigas Team

How has our partnership helped your business or team achieve its goals?

By handling critical parts of our loan processing with accuracy and timeliness, HCDI has helped us reduce turnaround time and improve client satisfaction. Their adaptability has been a major advantage in hitting our KPIs.

Loan Operations Supervisor

Hemady Team